Frequently Asked Questions

Shipping

Our store is set up to calculate shipping charges based on weight to your address. Since we do not know your location until checkout, you will not know exact shipping charges until you are in the checkout process. You will, of course, have the opportunity to confirm all charges prior to final checkout.

Payment Options

Two payment options are available: PayPal and payment by mail. We accept standard forms of payment by mail such as Money Order, Cashier Checks, and personal checks. We reserve the right to hold personal checks for clearance prior to shipping. All checks and/or money orders and cashier's checks should be made payable to JOHN GROUNDS and sent to the following address:

John Grounds
2529 Penrose Drive
Richmond, Virginia 23235

Returns and Damage Claims

Upon receipt of a package, if you are not happy with your purchase, we will certainly take it in return. The customer will assume the responsibility for return shipping charges. We will happily refund the cost of the merchandise by the method in which it was rendered.

If your package was damaged during shipping, and it was shipped via UPS GROUND Services, we will assume the responsibility for filing the insurance claim on your behalf. If it was shipped via USPS Services, we will provide you with the appropriate paperwork to file the claim on your end, as USPS requires the recipient file damage claims.

Contacts

John Grounds
2529 Penrose Drive
Richmond, Virginia 23235

Telephone: 804-304-3383

Email: sales@theperfectcollection.com

Affiliates

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